Platinum Express Business & Lifestyle Services (hereinafter referred to as the “Company”, “we”, “us” or “our”) is committed to safeguarding the privacy of individuals who visit this website or engage our services. This Privacy Policy sets forth the manner in which personal information is collected, used, disclosed and retained in accordance with the Personal Information Protection and Electronic Documents Act (Canada) (PIPEDA), the Personal Information Protection Act (British Columbia) and any other applicable privacy legislation.
1. Scope and Application
This Policy applies to all personal information collected through this website located at platinumexpresslifestyle.com, any subdomain thereof, and any electronic correspondence, intake form, booking instrument or service engagement conducted with the Company.
2. Information Collected
The Company may collect the following categories of personal information: full legal name, residential or service address, electronic mail address, telephone number, billing particulars, scheduling preferences, vehicle access instructions, property access instructions, descriptive information relating to dependents or domestic animals placed in our care, written instructions, and any further information voluntarily submitted in the course of an engagement.
The Company additionally collects technical information through automated means including internet protocol address, browser type and version, operating system, referring uniform resource locator, pages visited, date and time of access, and cookie identifiers.
3. Purposes of Collection
Personal information is collected, used and retained for the following purposes: to respond to inquiries; to prepare estimates and quotations; to schedule, perform and invoice services; to fulfil contractual obligations; to comply with applicable law; to investigate complaints and claims; to maintain operational records; to communicate service advisories; and, where consent has been provided, to deliver promotional material relating to the Company.
4. Cookies and Analytics
This website employs strictly necessary cookies required for site operation and, subject to prior consent obtained through the cookie notice presented upon entry, non-essential cookies for the purpose of measuring traffic, diagnosing technical performance and improving the user experience. A user may withdraw consent at any time by clearing site data through their browser settings. Refusal of non-essential cookies does not restrict access to the public portions of the website.
5. Disclosure to Third Parties
The Company does not sell, rent, trade or otherwise commercialise personal information. Disclosure shall be limited to: service providers engaged for hosting, payment processing, communications and professional advice, each bound by confidentiality obligations consistent with this Policy; persons authorised in writing by the individual concerned; and any disclosure required or permitted by law, court order or lawful demand of a competent governmental authority.
6. Retention
Personal information is retained only for so long as is reasonably necessary to fulfil the purposes for which it was collected, to satisfy legal, accounting and regulatory requirements, and to resolve disputes or enforce agreements. Records pertaining to completed engagements are ordinarily retained for a period of seven (7) years, after which such records are destroyed, erased or rendered anonymous in a secure manner.
7. Safeguards
The Company maintains physical, organisational and technological safeguards appropriate to the sensitivity of the personal information held, including restricted access, password protection, encrypted transmission of payment data and confidentiality undertakings by personnel. Notwithstanding the foregoing, no method of electronic transmission or storage is absolutely secure and the Company does not warrant the inviolability of information transmitted via the internet.
8. Rights of the Individual
Subject to applicable exceptions, an individual is entitled to request access to the personal information held about them, to request correction of inaccuracies, to withdraw consent to the continued use of such information, and to lodge a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia. Requests shall be directed in writing to the contact particulars set out below.
9. International Transfers
Certain service providers engaged by the Company may store or process personal information outside the province of British Columbia or outside Canada. In such circumstances the information may be subject to the laws of the jurisdiction in which it is processed, including lawful access by foreign authorities.
10. Children
The services of the Company are not directed to persons under the age of majority and the Company does not knowingly collect personal information from such persons without the consent of a parent or lawful guardian.
11. Amendment
The Company reserves the right to amend this Policy from time to time. The version in force is identified by the Effective Date appearing above. Continued use of the website following the posting of an amendment constitutes acceptance of the revised Policy.
12. Contact
Inquiries, requests and complaints relating to this Policy shall be directed to the Privacy Officer at info@platinumexpresslifestyle.com or by telephone at (236) 880-9564.